TERMS and CONDITIONS
My Notarial Practice is regulated by the Faculty Office of the Archbishop of Canterbury at Faculty Office, 1 The Sanctuary, Westminster, London SW1 3JT. Tel: 0207 222 5381. Email: email@example.com. Website: www.facultyoffice.org.uk
If you are dissatisfied about the service you have received please do not hesitate to contact me.
If I am unable to resolve the matter you may then complain to the Notaries Society of which I am a member, who have a Complaints Procedure which is approved by the Faculty Office. This procedure is free to use and is designed to provide a quick resolution to any dispute.
In that case please write (but do not enclose any original documents) with full details of your complaint to:-The Secretary of The Notaries Society,
PO Box 1023, Ipswich IP1 9XB,
If you have any difficulty in making a complaint in writing, please do not hesitate to call me/ the Notaries Society/the Faculty Office for assistance.
Finally, if you have your complaint considered under the Notaries Society approved Complaints Procedure, you may, at the end of that procedure or after a period of eight weeks from the date you first notified them that you were dissatisfied, make your complaint direct to the Legal Ombudsman if you are not happy with the result: Legal Ombudsman, PO Box 6806, Wolverhampton WV1 9WJ. Tel 0300 555 0333. Email: firstname.lastname@example.org Website: www.legalombudsman.org.uk
If you decide to make a complaint to the Legal Ombudsman, you must refer your matter to the Legal Ombudsman within one year from the act/omission or within one year from when you should reasonably have known there was cause for complaint.
1) My current hourly rate is £225. The minimum charge for dealing with a single document is normally £95. I do not charge VAT.
2) Once I have seen any document and any instructions, sent to you, about the document I may be able to give you a firm indication or estimate of likely fees.
3) Legalisation fees may have to be paid to the Foreign and Commonwealth Office and/or a foreign embassy. There may be translator or interpreter fees. Other payments may be required including administration and travelling expenses. Your approval to these fees will be obtained first and you are normally required to make payments in advance on any such amounts.
4) If it is a simple matter of witnessing a document, a fixed fee is usually charged. If there are complications or if I am required to draft a document or obtain legalisation, the charge will be based principally upon the time spent. This may include telephone calls, made or received, letters sent or received, time spent in interview, on drafting and on preparing the necessary entries in the notarial register.
5) Special factors which might result in an increase of the charge include complexity or novelty, the number or importance of the documents, whether or not the work has to be done away from my office and special urgency which may require me to drop other work to deal with yours or if the work unavoidably has to be dealt with outside office hours.
6) Unless otherwise agreed invoices are payable in full immediately, without deduction by way of set off, counterclaim or otherwise.
7) If an invoice is not settled within 30 days, interest at the rate set in the Late Payments of Commercial Debts (Interest) Act 1998 is payable from the date of the invoice.
8) The right is reserved to recover on a full indemnity basis any costs incurred in collecting overdue payments and to retain all documents and any other items in my possession relating to any matter until invoices are paid in full.